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Backend Timeout Messages

If users visiting your website are being served with the below image, you may have issues with the webserver hosting your website, or other network issues:

The following issues may be causing this notification:

  • Your webserver is offline.
  • Your local or network firewall is blocking traffic to/from the Website Firewall Platform IPs. (This can be found in the Website Firewall Platform overview.)
  • Your application is running particularly slowly (Requests that take more than 3 minutes are blocked by the Website Firewall Platform.)
  • Your HTTP header is unusually large. (Over 8KB.)

Last updated 18 June 2019, 09:13 GMT